enterprise.ekomi.comeKomi – The Feedback Company

Search: Experience Management Customer Experience Brand Experience Product Experience Employee Experience Value Proposition Engaging Flexible Compliant Feedback Cloud Clients & Industries Mobility Banking Consumer Brands Insurance Retail Media Travel Utilities about Resources Partners eXM eInsights & Big Data Feedback Aggregation NPS VoE Trust Insight Relevance CX White Papers Training Events Webinars Login Login Experience Management Customer Experience Brand Experience Product Experience Employee Experience Value Proposition Engaging Flexible Compliant Feedback Cloud Clients & Industries Mobility Banking Consumer Brands Insurance Retail Media Travel Utilities about Resources Partners eXM eInsights & Big Data Feedback Aggregation NPS VoE Trust Insight Relevance CX White Papers Training Events Webinars Login Login Login Experience Management Customer Experience Brand Experience Product Experience Employee Experience Value Proposition Engaging Flexible Compliant Feedback Cloud Clients & Industries Mobility Banking Consumer Brands Insurance Retail Media Travel Utilities about Resources Partners eXM eInsights & Big Data Feedback Aggregation NPS VoE Trust Insight Relevance CX White Papers Training Events Webinars Top Customer Experience The eKomi Feedback Cloud enables your sales and service divisions to identify and understand your customers’ experience at every single touch point. It provides you with the tools necessary to collect, manage and market feedback according to your customers’ experience and your individual business targets. Read More Brand Experience The integration of true customer feedback into your brand and marketing strategy and operations helps you to monitor and improve brand awareness, reputation and loyalty, while also addressing your key brand values and improving your daily marketing operations. Read More Product Experience By integrating customer feedback management into product management & production you turn product-specific client feedback into an integral part of your product decisions, which results in the creation of truly customer-centric products. Read More Employee Experience Discover a new way to communicate with, stimulate and reward your employees through eKomi’s Voice of Employee solution. Thanks to our constant touchpoints and daily prompts for engagement, HR managers will receive a string of continuous feedback, which allows them to keep a finger on the pulse of the organization. Read More Engagement Reach the highest feedback engagement rates Generate relevant content Strengthen your Marketing efforts. Interact with your customers. Integrate with Crossware Email Signature to make feedback a part of every conversation Flexiblity Adopt our module applications to your individual requirements. Choose from variety of integration options. Integrate our technology seamlessly into your IT infrastructure thanks to our open API concept. Compliance Adhere to international legal and third party guidelines with our ISO- and GDPR-certified technology. Keep your data safe with your own cloud storage. Generate authentic, transaction-based feedback. CX Statistics 68 % of consumers left a local business review when asked - with 74% having been asked for their feedback 97% of consumers read online reviews for local businesses in 2017, with 12% looking for a local business online every day 32 % of consumers read local reviews on mobile apps this year (a growth of 14% from 2016) 85 % of consumers trust online reviews as much as personal recommendations Vertical Industries Mobility Digital transformation drives customer-centricity. Contact us about Mobility Consumer Brands Influence Consumer Behavior & Inspire Trust. Contact us about Consumer Brands Travel Service at the Speed of Feedback Contact us about Travel Media Valuing customer data and optimizing marketing. Contact us about Telecommunications Utilities Prepare for the powerful forces reshaping the world. Contact us about Utilities Insurance Win business in an era of disruption. Contact us about Insurance Banking Keeping up with a transforming banking landscape Contact us about Banking Retail Helping retailers win their markets Contact us about Retail mobility consumer-brands travel media utilities insurance banking retail Customer Experience Platform and Services Listen to what the world thinks of you and use that to your advantage. eKomi is your global customer experience (CX) partner. We enable our clients to generate, collate, market and learn from real-time customer feedback. Totally API Based Architecture Every piece of UGC managed by a human Feedback Data enriched by our CFM Team to provide valuable and meaningful Insights A complete Ratings & Reviews platform Rich media and Video content enabled Full Integration with Social Networks Fully integrated with Google, Yahoo and Bing A complete market research and survey platform Full call centre support available Competitive benchmarking & trend analysis Complete Employee Engagement Solution Zero in-house IT impact Customer and Employee data fully integrated Representing the Future of Feedback eKomi SDK to deliver customised Apps Unbridled innovation on an industry leading platform eKomi Feedback Management Platform Every feedback engagement monitored by a member of our Customer Feedback Management Team. Fully integrated with Google, Facebook, Yahoo & Bing. Built on an open and published API. Trusted by regulatory bodies. eKomi Feedback Cloud Collect At eKomi we generate valuable and insightful feedback with the right combination between feedback collection methods and feedback type. Manage The main post-feedback-generation goals of eKomi are to protect our client’s online reputation and to preserve the feedback’s authenticity. For this reason the collected feedback goes through several quality assurance and compliance processes. Market Use eKomi’s Social Syndication Network to transform the user generated feedback into a key pillar of your Marketing efforts. Our Solutions speak for themselves. Stay in contact to learn more EKomi Facts & Figures 10 thousand clients 50 million reviews 26 languages +250 employees Resources Telecommunication Consumer Feedback Helping to Set Standards for Cyber Security for Electronic Makers Read how Consumer Feedback is helping to set standards for cyber security for Electronics Makers. ... May 29, 2018 Social Media Reviews Based Travel Account Attracting Major Followers on Instagram In the past, anyone planning a trip might head to AAA or a local travel agent for suggestions: destinations, best... Apr 18, 2018 Automotive Why Customer Reviews and Satisfaction Reign Supreme in Car Sales Customer satisfaction is the difference between surviving and thriving. Discover how your clients’ experience influence the car selling industry.... Apr 02, 2018 Insurance Why All Health Insurance Companies have Negative Reviews The article covers how negative reviews can help improve a health insurance business.... Apr 02, 2018 Reputation Can Responding to Online Customer Complaints Repair a Company’s Reputation Responding to customer complaints online can help you repair your online reputation. ... Apr 02, 2018 Travel Evolution of the Travel Industry: The Role Reviews Sites Are Playing At the turn of the century, travel plans almost always included a visit to a travel agency. Your travel agent... Mar 22, 2018 Travel How Telecommunications Companies are Rising Above Low Popularity Ratings For several decades, revenues from voice communication technology services have declined significantly. But, the telecom industry is fighting back. With... Mar 22, 2018 Travel Customer Experience Building a Strong Community Among Travelers Travelers today have a vast number of resources at their fingertips to help them plan a trip and save money... Mar 22, 2018 Real Estate Reviews of Property Agents to be Made Public in Effort to Strengthen Professionalism in Real Estate Read how customer reviews are helping to strengthen...